Support
If you encounter issues, have questions, or need assistance with Control Spot, our support team is here to help. You can reach us through multiple channels depending on the urgency and type of your request.
Contact Methods
Email Support
For detailed inquiries or technical issues, email our support team at [email protected]. We usually respond within 24–48 hours. Include relevant details such as your website, resource, and the exact issue.
Contact Form
You can also reach support through the contact form on our website. This method is ideal for reporting bugs or submitting requests with attachments. Make sure to fill out all required fields to help us assist you faster.
Discord Community
For quick questions, discussions, or community help, join our Discord server. Our support team and community members can provide real-time guidance and tips.
Tips for Effective Support Requests
- Always include the URL or name of the website you are working on.
- Specify which resource (theme, plugin, snippet, system report) is involved.
- Attach screenshots or logs if possible to illustrate the issue.
- Describe the steps you took before encountering the issue.
- Indicate whether the problem occurs on one website or multiple sites.
Response Times
Our team aims to respond to all requests promptly. Typical response times are:
- Email: within 24–48 hours
- Contact form: within 24–48 hours
- Discord: usually within a few hours for quick questions
Additional Resources
Before contacting support, you may find answers in our FAQ page, which covers common questions and troubleshooting tips.
Explore the full documentation to understand how to manage websites, resources, and actions effectively.