Refund Policy
Effective Date: November 7, 2025
1. Overview
This Refund Policy applies to all purchases made through Control Spot. By completing a purchase, you agree to this Refund Policy and the related Terms of Service.
2. General Refund Terms
We want you to be satisfied with your purchase. You may request a refund within 14 days of purchase if you are not fully satisfied or if you experienced technical issues preventing proper use of the service.
- Duplicate payment: If you were accidentally charged more than once for the same order.
- Technical issue: If a verified problem on our side prevented access or use of the purchased service.
- Change of mind: Refunds are available within 14 days from purchase if the service has not been fully used or customized for your account.
Refunds, when approved, will be issued using the same payment method originally used for the transaction. Please note that if you have accessed or downloaded digital content, your refund rights may be limited under applicable consumer laws.
3. Non-Refundable Cases
- Renewals of active subscriptions after the renewal date.
- Custom or one-time services performed upon request.
- Refund requests submitted more than 14 days after the purchase date.
4. How to Request a Refund
To request a refund, please contact our support team through our contact form or email us at [email protected] with the following details:
- Order reference number (as provided in your confirmation email).
- Reason for the refund request.
- Registered account email address.
Our team will review your request and respond within 3 business days.
5. Payment Processing
All payments made on our platform are securely processed by trusted third-party payment providers. Refunds, if approved, are handled through the same payment channel used for the purchase. Depending on your bank or card issuer, it may take up to 7–14 business days for the refunded amount to appear in your account.
6. Disputes and Chargebacks
If you believe a transaction was processed in error, please contact us first before initiating a dispute or chargeback. We are committed to resolving all issues promptly and fairly.
7. Contact
For any refund-related questions, please reach out via our Contact page.